*Attention – Orders placed in November and December 2025 are delayed due to material supply issues. We are beginning to catch up on these orders and appreciate your patience.*
Thanks for your interest in PilgrimUL. We do our best to respond to inquiries within a few days of receiving them. Thanks for your patience as we are a small, family-run business. Given our small operation and limited time, we kindly ask that you review our frequently asked questions before submitting an inquiry:
FAQs
What is the difference between the Roan and Highline? They seem similar and have overlapping features.
-Yes they are almost identical but we offer both as many hikers prefer to have load lifters. The only differences between the Highline and Roan is that the Roan has a taller frame with load lifters and a dual ‘V’ shaped webbing strap adjuster on the hip belt. It’s mostly personal preference, but the Roan will technically have a slightly more capable suspension for heavier loads.
Can you customize XYZ part of a backpack?
-No. The options seen on the product page are the only customizable options we offer.
Can you ship to XYZ country?
-We only ship to the US, Australia, and Canada on our website. Contact us for other countries as we often can work something out.
Can a PilgrimUL backpack fit in the overhead bin of an airplane?
-Often yes but not always. Although we make no guarantees, the Highline in S/M and M/L sizes and the Roan in size S/M typically fit. The Roan in larger sizes likely will not fit.
I have a YouTube channel, blog, Instagram following, etc. Can I receive a free product in exchange for a feature or review?
-Send us a request above! Our resources are limited, so we typically reserve free products for accounts with substantial follower counts of 10,000 or more.
What is your lead time?
-See our ‘Shipping and Lead Times’ page for the current estimated time frame.
Existing customers who need to contact us can do so by simply replying to the purchase confirmation email that was sent when the purchase was made.
